Zetron Dispatch and 9-1-1 Systems Ready PSAP for Next-Gen 9-1-1 and P25

Redmond, WA, May 18, 2010 – With their recent installation of Zetron’s Series 4000 dispatch system and its Series 3300 VoIP Call-Taking System, the Emergency Communication Center (ECC) in Morgan County, West Virginia is now equipped to deal with current and upcoming changes in public-safety technology. The installation prepares them for Next-Generation 9-1-1 call taking and enables them to connect to West Virginia’s statewide Project 25 (P25) system. Kenwood radio dealer, Custom Computers and Communications, of Augusta, West Virginia, was chosen to obtain and install the equipment.

Why a new system?
As Morgan County’s public safety answering point (PSAP), the ECC answers 9-1-1 calls and provides dispatching for the area’s law-enforcement and public-safety agencies. They chose the Zetron 9-1-1 call-taking and dispatch to replace previous equipment that was outmoded and failing.

Rich features at a reasonable cost
"We chose the Zetron equipment because it is extremely reliable," says ECC Director, Dave Michael. "It also gives us a rich feature set at a reasonable cost. In addition, the same Zetron systems are installed at our neighboring agency, Hampshire County. We have a plan with them to serve as backup sites for each other, so it made sense for us to use the same equipment. "

Reliable and future ready
Michael says that since the cutover in late 2009, the new equipment has been serving Morgan County well: "We’re happy with it. It’s extremely reliable. Plus, now our operators can use their headsets to move seamlessly between both systems. We’re also able to connect with the state’s P25 system, and we’re ready for Next-Gen 9-1-1."

About Zetron
For 30 years, Zetron has been providing mission-critical communication solutions for customers in public safety, transportation, utilities, manufacturing, healthcare, and business. With offices in Redmond, Washington, U.S.A.; Hampshire, England; Brisbane, Australia; and numerous field locations, Zetron supports a worldwide network of authorized resellers and distributors. This gives Zetron a global reach as well as a local presence in the regions it serves. Zetron is a wholly owned subsidiary within JK Holdings, Inc. For more information, visit http://www.zetron.com.